Eicon Networks DIVA T/A ISDN Modem Guide de l'utilisateur télécharger pdf (Page 135)

DIVA T/A ISDN Modem User’s Guide

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Page 135

Troubleshooting the DIVA T/A

When you pick up the phone you do not get a dial tone.

Make sure the ISDN line has voice capability. If you are using the S/T version, try removing

other ISDN equipment on the line. Try using a different Directory Number on the phone port.

If the problem persists, contact Eicon Technology.

The ‘Link’ LED does not go on.

Make certain that the cable in the ISDN connection has the right interface: ‘U’ or ‘S/T’.

Characters are missing when displaying VT100 screens or AT command status.

Refresh the screen by escaping the VT100 screen or re-executing the AT command. If the

problem persists, lower the COM port line speed.

Answering machine or fax has problems.

If an analog device is having automatic answering problems, try turning off the distinctive

ring. Open the Configuration Tool and disable ‘Distinctive Ring’ in the ‘Phone Lines’ panel.

My Casio PhoneMate answering machine doesn't answer calls when plugged into the

DIVA T/A.

The DIVA T/A provides a ring signal which differs from a real analog phone line but is

compatible with most devices. The Casio is not compatible.

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Eicon Networks DIVA T/A ISDN Modem Guide de l'utilisateur Page 135